At Esran Tour, we are committed to providing quality gear and equipment for your adventures. If you are not satisfied with your purchase, we’re here to help.
1. Eligibility for Return
You may request a return within 1–3 days of receiving your order. To be eligible, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Items that show signs of wear, use, or damage may not be eligible for return.
2. How to Request a Return
To initiate a return, please contact us at 📧 [email protected] with your order details and reason for return. Our team will guide you through the process.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 1–3 days through the original payment method — cash on delivery in this case.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons. These will be clearly mentioned on the product page where applicable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 1–3 days of delivery. We will arrange a replacement or issue a refund after verifying the issue.
6. Contact Us
If you have any questions about our return and refund policy, feel free to reach out at:
📧 [email protected]